Frequently Asked Questions

Everything you need to know about your Jasminum shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5-7 business days of receipt.

Do you offer international shipping?

Yes, Jasminum ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our curated collections may have slight variations in fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment options.

Are your garments ethically sourced?

At Jasminum, we prioritize sustainability. We partner with manufacturers who follow fair labor practices and use high-quality, eco-conscious fabrics whenever possible.